If you are not satisfied with the quality of service provided by Ultimate Spins Casino, you have several ways of resolve the issue:

Ask your question or submit your complaint directly to Ultimate Spins Casino Management by sending an email to admin@ultimatespins.com
Please describe your question with all details you have and we will come back to you within 72 hours.

You can send a complaint directly to our licensing company Maltese Gaming Authority:
in order to do so please complete the Online Complaint Form here.

Players are also entitled to make a complaint with independent regulatory bodies.

The Company's process ends if the customer's complaint remains unresolved eight weeks after the Company received it, or the customer and the Company reach a deadlock or final position in less than eight weeks.
The Company will then write to the customer with a final letter to explain:

• the final decision
• that this is the end of the operator's complaints process, and
• how to escalate the complaint to an independent Dispute Resolution entity if the customer wishes to do so.