Responsible Gambling Policy

Gambling is an entertaining pastime, however, we realise that some players may find it difficult to control their gambling habits. Here at Ultimate Spins, we are dedicated to helping players have an enjoyable, safe, and responsible experience.

At Ultimate Spins, we have a strict policy against underage gaming and such players are immediately removed upon discovery. Using tools like Child Protection Software, passwords, and monitoring all users' online activity, we are able to make strides in preventing inappropriate internet usage.

We want to ensure that our players enjoy gambling in a secure environment with easy access to support.

Prevent Problem Gambling

Player Protection Tools: Setting Gambling Limits

As part of our Responsible Gambling Policy, you can take advantage of various player protection options that help you control and limit your spending, temporarily take a break from your account, or self-exclude by closing your account for a set period of time.

Self-Imposed Player Limits

You can set daily, weekly, or monthly deposit limits to help you to manage the amount of money you are depositing into your account. Please note that:

• Daily deposit limits are calculated as 24 hours, weekly deposit limits as 7 days, and monthly deposit limits as 28 days.
• Limits are measured retrospectively for the period selected.

If you'd like to remove, increase, or decrease your deposit limit, please contact Customer Support by using Live Chat. After a limit decrease or removal, you must wait 24 hours for changes to take effect.

Here's how you can control your gambling:

• Decide on a loss limit ahead of time and stick to it.
• Low-risk gambling is a way of playing with minimal chances of losing control. The key is to acknowledge that "it's only a game".
• Never borrow money to gamble.
• Set a limit on the amount of time you will play.
• Take frequent breaks.
• Balance gambling with other activities.
• Don't gamble when stressed, depressed, intoxicated or troubled in any way.
• Only gamble with money set aside for entertainment, never with money for everyday expenses.

Take a Break

You may temporarily block yourself from Ultimate Spins for a period of 24 hours up to 8 weeks. Simply contact Customer Support by using Live Chat and they can redirect you to Responsible Gambling. Your account will immediately be suspended, and you will not be able to login to your account until the selected duration has expired. If you'd like to cancel your break before it's over, it will only come into effect after a 24 hour cool-off period following the request.

During your selected time period, any balances or advance wagers that you have placed will remain and any winnings will be credited to your account. You can only access your winnings after the break has ended. It is possible that bonuses may expire during your break, depending on the bonus terms and conditions, please note that we cannot reinstate any expired bonuses when the account is reopened.

Access to Account History

To get a real understanding of how much you are spending, as well as the types of products that you gamble on, we suggest that you review your account activity. Customers can access a full history of deposits and withdrawals by visiting the My Transactions page or by clicking here.

Account closure

You can close your account at any time, for any reason, by simply contacting our Customer Support Team. If you change your mind and would like to reopen your account, Customer Support will be able to assist you with that as well. If you feel you are at risk of developing a gambling problem, or believe you currently have a gambling problem, we recommend that you consider self-exclusion.

Self-Exclusion

Please take advantage of our self-exclusion option if you feel that your gambling is out of control and you want assistance with stopping. At your request, we will prevent you from using your account for your chosen amount of time. We will also take reasonable steps to prevent you from opening new accounts. Once the specified time period has ended, your account will automatically reopen.

If you wish to cancel your self-exclusion before the end of the chosen time period, this will only be considered following an internal review. If the review is successful, a cancellation will only be applied after a minimum 24 hour cool-off period following your request.

You are also able to request that your account be self-excluded for an indefinite period. Should you wish to undo the indefinite self-exclusion, please contact our Customer Support Team. Cancellation of an indefinite self-exclusion will only be applied after a 7-day waiting period, at which point your account will be reopened.

Entering into self-exclusion is a joint commitment from both sides. While we will take reasonable steps to prevent you from re-opening your account or opening new accounts, you must also not attempt to re-open your account or open any new accounts across our network.

Please note that if you request assistance via email to self-exclude that this will not be instantaneous, and we will confirm once it has been done. Unless you state otherwise, the self-exclusion period will automatically be set at six months. If you have any questions, then please contact Customer Support.

While self-excluding, we will ensure that you do not receive gambling-related material from Ultimate Spins personally. However, we cannot be held liable for any third-party affiliate marketing that you may receive that we have no control over. Please remember that if you inadvertently receive marketing material and continue to gamble, or circumvent your agreement by continuing to gamble or opening and operating new accounts, we are under no obligation to return any deposits, winnings, or other funds in respect of such activities online.

If you decide to self-exclude, we strongly recommend that you also seek help from gambling support agencies (see Getting Further Help below).

Play Responsibly: Know Your Limits & Stay in Control

Although most people gamble responsibly, it can become a problem for some people. Please carefully read the information below. It is very important, particularly for those who are recovering from any kind of dependency.

• Always establish limits for depositing, wagering, and losses before you start playing.
• Choose an amount of time for your playing session and stick to it. Be sure to include regular breaks from playing in that time period.
• Consider how much money you spend on gambling. You can track your activity in My Transactions.
• The decision to gamble should always be your own. Be sure that it does not interfere with your daily responsibilities.
• Gambling is not advised if you are in recovery for any form of dependency, or are under the influence of alcohol or other related substances.
• Gambling is a form of entertainment. It is not a way to pay off your debts.
• Never try to chase your losses.
• Make sure you fully understand the rules of the games before you choose to play.
• If you need someone to talk to about a gambling problem, then contact our Customer Support team or any of the gambling support agencies listed under “Getting Further Help”.

Play Responsibly: Recognise a Problem

Taking the self-assessment below will help you consider whether you have a problem:

1. Do you gamble to escape from a boring or unhappy life?
2. When gambling and you run out of money, do you feel lost, in despair, or the need to gamble again as soon as possible?
3. Do you gamble until your last penny is gone?
4. Have you ever lied to cover up the amount of money or time you have spent gambling?
5. Have you ever lost interest in your family, friends, or hobbies because of your gambling?
6. After losing, do you feel you must try and win back your losses as soon as possible?
7. Do arguments, frustrations, or disappointments make you want to gamble?
8. Do you feel depressed, or even suicidal, because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a gambling problem, and we recommend that you speak to someone about your answers. Please contact our Customer Support team or a problem gambling support service. We also recommend that you consider Self-Exclusion.

Play Responsibly: Getting Further Help

If you feel that you may have a problem controlling your gambling, we strongly recommend that you seek professional help by contacting one of the following organisations for guidance:

• Gambling Therapy - If you would like the online support for problem gamblers, please visit www.gamblingtherapy.org to learn more.
• GamBlock - If you wish to refrain from gambling, we strongly advise you to install gambling website blocking software such as GamBlock. Please visit www.gamblock.com
• Gamcare - If you would like more responsible gambling information, or resources for other international support agencies for problem gambling, please visit www.gamcare.org.uk

For any other questions regarding responsible gambling, please contact Customer Support.

Play Responsibly: Preventing Underage Gambling

You must be over 21 years of age to play at Ultimate Spins. To diminish the chance of underage gambling, we ask for additional identification and documentation if we suspect a customer is under 21. Although we dedicate a lot of time and resources to ensuring there are no minors playing, we feel the best method of prevention is a shared responsibility between us and the minor's parents/guardians.

We ask that if young people have access to a computer or a tablet with internet access, that you take care to keep your account number and password confidential, and that you do not leave children unattended around your device while logged in.

There are a number of parental control solutions that can be used to monitor or restrict access to the internet:

• www.netnanny.com - a filtering software that protects children from inappropriate web content.
• www.cybersitter.com - a filtering software which allows parents to add their own sites to block.
• www.betterinternetforkids.eu - a company co-funded by the EU that provides information about internet filter software, as well as offering a free test version.

If you believe that someone underage is using our website, please do not hesitate to contact us.

In accordance with our Terms of Use, if anyone is found to be under the age of 21 years old, all bets placed will become null and void and any winnings forfeited. Additional legal ramifications may apply.

Requesting Exclusion for Non-Customers

Anyone has the right to request that Ultimate Spins blocks them from being able to create an account. If you wish to do so, please contact Customer Support and provide your name and all relevant contact information. Remember, the more information you are able to provide, the better we will be able to protect you in the future.

If you breach our Responsible Gambling Policy, your account may be eligible for suspension or closure.